Our approach

We’re helping to rebuild the learning environment for a post-pandemic world.

Coronavirus (COVID-19) has changed the school experience for students of every age, in radical, unexpected ways. In the midst of so much uncertainty, our education customers have looked to us for relief, guidance, and expertise.

Together, we share a singular goal: To create and maintain a safe environment for students, families, staff, faculty, and visitors.

best practices & experience

Before our team members enter any space, they complete rigorous training for:

  • Campus-specific policies and procedures
  • CDC COVID-19 protocols
  • Proper use and sequencing of personal protective equipment (PPE)
  • Proper use of disinfectants and campus-specific safety data sheets (SDS)
  • Operation of electrostatic sprayers and other specialized equipment
  • Deployment of social distancing equipment such as line markers
  • Contaminated spaces and risk assessment
  • Scheduling and responsive work processes
  • QA processes and documentation
  • Campus-specific social distancing
  • Workplace safety

We adhere to OSHA and CDC guidelines, together with industry best practices and the experience we’ve gained over more than 57 years.

the right technology

We use industry-leading technology to strengthen the bond between your expectations and our performance.

Our powerful, GPS-enabled software platform tracks the completion and quality of cleaning and disinfecting tasks in dormitories, classrooms, and other shared spaces with photo verification and time-stamping capabilities to validate performance.

Custom reporting can be configured and integrated with your existing Pandemic Readiness program for a steady flow of information.

All this means you’re better prepared to communicate your efforts and results, whether with select stakeholders or your entire educational community.

community confidence

As the educational community returns to in-person learning, administrators and operations staff face a crucial opportunity: To convey a message of confidence and decisive action to the public.

Maintaining the confidence and trust of families will be key elements in attracting and retaining students.

To help our customers navigate heightened public expectations, our communications and outreach specialists work together with your staff to share information and co-branded messaging with your stakeholders, whether on a one-time or ongoing basis.

Connecting and communicating with you is important to us. We’re here when you need us, during the pandemic and beyond.

Frequently asked questions

These are some of the most common questions we hear from education teams who are considering a move to HES. If you have a question we haven’t addressed here, please reach out to us anytime. We’d love to talk.

What tools and supplies do you use to help mitigate Coronavirus?

We draw from a powerful arsenal of disinfectants and equipment, including:

  • List N disinfectants: One-minute emerging kill claims for the COVID-19 virus
  • SiQuator Penetrexx: Antimicrobial finishes applied to surfaces to help kill bacteria and viruses for a 30-day period.
  • Electrostatic spray technology: For more effective, efficient application of disinfectants

Of course, as new supplies and technology come to market, we continually evaluate them and make recommendations to improve efficiency and outcomes.

Are your teams trained specifically for educational environments and Coronavirus?

Absolutely. Our workforce completes CDC compliance and campus-specific social distancing training. Onsite teams receive instruction from a team leader who is  trained and certified through the Global Bio-risk Advisory Council (GBAC).

In addition, before our team members enter any educational environment, we makes sure they complete training for safe, effective practices, including:

  • Client policies and procedures
  • CDC COVID-19 mitigation protocols
  • Proper use and sequencing of personal protective equipment (PPE)
  • Proper use of disinfectants and safety data sheets
  • Operation of electrostatic sprayers and other specialized equipment
  • Contaminated spaces and risk assessment
  • Scheduling and responsive work processes
  • QA processes and documentation
  • Client-specific communications
  • OSHA workplace safety
Our school is reopening in stages. Can you adjust our levels of service as we go?

Of course. As campus requirements shift, HES adapts.

Our education partners deserve flexibility, so we tailor staffing and productivity plans to your unique timing, spaces, and community.

Whether it’s changes in onsite space usage, fluctuating enrollment, or shifting priorities, we work with you to calculate and scale client service levels as part of our ongoing partnership.

What if we have a coronavirus exposure? How do you service affected spaces?

HES is experienced in servicing contaminated spaces after Coronavirus exposure. Our trained teams follow industry best practices and CDC guidelines, including:

  • Preventing public access to affected areas
  • Cleaning and applying disinfectant to all areas used by the patient (such as classrooms, dormitory spaces, bathrooms, and other common areas), focusing especially on high-touch surfaces
  • Post-contamination protocols that require products approved by the EPA for use against the virus that causes COVID-19
  • Team training on data sheets for cleaning and disinfecting products (including concentration, application method, and contact time)
  • Daily meetings to ensure our team members receive all necessary information
  • Continual assessment and updates of our cleaning and disinfecting protocols, as new information about Coronavirus becomes available
How can educational institutions reduce the risk of a Coronavirus outbreak?

Stay up to date with recommendations from the  Centers for Disease Control (CDC).

Right now, those recommendations include:

  • Wear a mask.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, or mouth.
  • Cover coughs and sneezes with a tissue. Throw the tissue in the trash and sanitize your hands.
  • Avoid close contact with people who are sick.
  • Stay home if you feel sick.

The CDC also recommends frequent cleaning and disinfecting of high-touch objects and surfaces — a fundamental aspect of our Integrated Disinfecting Protocols. Ask us how we can help keep your campus community safer.

How can we learn more about a customized Pandemic Readiness plan?

Contact us!

Reach out to us anytime by  sending us a message here. We’re here to help, bringing decades of facilities management experience to every education partnership.

Let’s talk

how can we help you build a better learning environment?

9202 S Northshore Drive

Knoxville, TN 37922

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